Orders will be shipped within 24 hours of receipt and will automatically be shipped via ground services unless otherwise indicated. Ground services, depending on where you live can take 5 to 10 business days.

Marashi Oral Health offers free ground shipping with all US orders.

Any questions about your order may be emailed to 


We are happy to ship products internationally.  International shipment may be subject to additional duties, VAT, and taxes. All duties, VAT, and taxes associated with the shipment are the responsibility of the customer.  Please contact us directly at for international shipping services. We do not offer refunds for orders that are shipped internationally. 


We carefully pack every order but sometimes damage can occur in transit. If your product arrives damaged, please report it to us by emailing ( within 7 days of receipt.

MARASHI ORAL HEALTH will accept returns within 30 days of purchase.  If 30 days have gone by since your purchase, we cannot offer you a refund or exchange.  Unfortunately and without exception, we cannot accept returns on used or opened items, or items returned without their original packaging. 

We can only refund or exchange products purchased from this website - if you purchased your M Sonic from another outlet, please return the item to the store or website where purchased.

Please note that shipping charges are non-refundable and the customer is responsible for return shipping costs.  Refunds are credited in the original form of payment, the cost of return shipping will be deducted from your refund.  

To initiate a return please email us at with your order number.


Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.